Return Policy

HASSLE-FREE RETURNS

We hope you love what you ordered. However, if it didn’t work out you may return or exchange your item(s) within 30 days of purchase for a refund.

Item(s) should be returned in original, unused condition with original tags / packaging. Any item received in an unexpected condition may not be refunded.

Please note that items to be returned that were purchased using a PROMO CODE are only eligible to store credit or exchange. All items marked FINAL SALE cannot be returned or exchanged.

 

EXCHANGES

Currently, we are unable to offer direct exchanges. However, contact us at info@osadiaconceptstore.com and our customer service team will place a new order and create a return label for you. Alternatively, you can return your order within 30 days of the purchase date and place a new order for the product you would like to exchange it for.

If you wish to return or exchange your item(s) see the return instructions for your country:

 

USA DOMESTIC RETURNS

1. Please contact us at info@osadiaconceptstore.com for authorization.
2. Use subject line: HASSLE-FREE RETURNS. (Include you order number)
3. Provide a reason for the return/exchange plus any other information.
4. You will receive an RMA number and return shipping label**
5. Affix the label to the original or different packaging & drop off your return at any USPS location
6. Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to 10 business days for your return to be processed.

**If you choose to use our Return Label, the cost of return shipping will be deducted from your refund. If you do not want a return label and wish to send on your own. Please let us know when you request your authorization.

EASY CANADIAN LOCAL RETURNS:

Good news! Returns will be to a Canadian address. Osadia offers a 30-Day Return Policy.

1. Please contact us at info@osadiaconceptstore.com for authorization.
2. Use Subject line: HASSLE-FREE RETURNS CANADA. (Include your order number)
3. Buyer is responsible for return shipping & tracking
4. Once we receive your return, we will refund the purchase amount to the original form of
payment. Please allow up to 10 business days for your return to be processed.

SIMPLE INTERNATIONAL RETURNS:

Osadía offers a 30-Day International Return Policy. The Return address will be provided with Return Request.
1. Please contact us at info@osadiaconceptstore.com for authorization.
2. Use Subject line: HASSLE-FREE RETURNS INTERNATIONAL. (Include your order number)
3. Buyer is responsible for return shipping using a trackable method.
4. Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to 10 business days for your return to be processed.